2016 Ford Escape
Mileage
75,271
Service Date
11/4/2025
Services Performed
- DIAGNOSE AND/OR REPAIR
- PER CUSTOMER COMPLAINT WE INSPECTED THE VEHICLE. WE FOUND THAT THE LIGHTS WERE NOT IN THE AUTO POSITION. IF THE LIGHTS ARE PUT INTO THE AUTO POSITION, THE BRIGHTS WORK PROPERLY.
- PER CUSTOMER COMPLAINT WE INSPECTED THE VEHICLE. WE FOUND CODE B108E-12 DISPLAY CIRCUIT SHORT TO GROUND – CURRENT. THIS CODE RELATES TO THE SYNC ACCESSORY PROTOCOL INTERFACE MODULE AND OTHER MODULES IN THE VEHICLE. WE ATTEMPTED A SYSTEM RESET, DID NOT CORRECT THE ISSUE. PER THE DIAGNOSIS PROCEDURE, WE CHECKED FOR UPDATES TO THE MODULE. DURING THIS PROCESS, WE DID NOT GET TOO FAR INTO IT, THE MODULE STOPPED WORKING ALTOGETHER. THE SCREEN DOES NOT FUNCTION. MOST LIKELY THE MODULE, ALREADY FAILING, GAVE OUT. WE ATTEMPTED TO PERFORM A SOFT RESET ON THE UNIT, BUT THIS DID NOT WORK. WE CHECKED THE FUSE FOR THE INFOTAINMENT, THE FUSE IS INTACT. MAY NEED TO TAKE TO DEALER, OR REPLACE THE APIM(ACCESSORY PROTOCOL INTERFACE MODULE).
- THANK YOU!
DAN S. gave our service a 5 star review on 11/5/2025
