CRM Mitchell1, Author at King's Garage

2016 Mazda 6
Mileage
86,969
Service Date
11/14/2024
Services Performed
DIAGNOSE AND/OR REPAIR
LUBRICATE AND CHECK CHASSIS. CHANGE OIL, USING SYNTHETIC OIL,CHANGE OIL FILTER. CHECK AIR FILTER AND BREATHER FILTER. CHECK ALL FLUID LEVELS AND TIRE PRESSURES. PERFORM BASIC SAFETY INSPECTION.
REMOVE WHEELS ROTATE FRONT TO REAR REINSTALL WHEELS
THANK YOU!
JOE W. gave our service a 5 star review on 11/15/2024
2015 Chrysler Town & Country
Mileage
91,219
Service Date
11/12/2024
Services Performed
DIAGNOSE AND/OR REPAIR
PER CUSTOMER REQUEST WE INSPECTED THE BRAKES. WE FOUND THAT THE FRONT BRAKES HAVE QUITE A BIT OF PAD LIFE(80+), SOME HARD SPOTS ON THE ROTORS, BUT NO PULSATION AT THIS TIME. WE DID NOTE THAT THERE WAS NO VISIBLE LUBE ON THE SLIDES OR PADS. CLEAN AND LUBE ALL APPLICABLE BRAKE COMPONENTS.
REPLACE THE REAR BRAKE PADS. REPLACE THE REAR BRAKE ROTORS. CLEAN AND LUBE THE CALIPER SUPPORTS AND THE SLIDE MECHANISMS. REPLACE THE HARDWARE KIT IF NECESSARY. CLEAN AND REPACK THE WHEEL BEARINGS AND REPLACE THE SEALS IF EQUIPPED. BLEED THE BRAKE IF NECESSARY. CHECK AND FILL THE BRAKE FLUID. TORQUE THE LUG NUTS AND TEST DRIVE THE VEHICLE. NOTE: SUBSEQUENT OVER TORQUING OF THE LUG NUT CAN AND WILL DAMAGE THE BRAKE ROTOR(S). THIS WILL CAUSE PULSATION. WE USE A TORQUE BAR TO ENSURE THAT THE LUG NUT TORQUE IS CORRECT, EVERY TIME. IF THE LUG NUTS ARE OVER TORQUED, WE CANNOT WARRANTY THE PARTS, NOR THE LABOR. THIS IS AN EXCEPTION TO OUR 2YR/24K MILE WARRANTY.
THANK YOU!
JAMES M. gave our service a 5 star review on 11/14/2024
2013 Chevrolet Equinox
Mileage
109,488
Service Date
11/4/2024
Services Performed
DIAGNOSE AND/OR REPAIR
Check charging system for proper output to battery. Load test battery. Check all wiring. Inspect belt and adjust as required. Test for current draw on electrical system and record findings. BATTERY FAILED TESTING
REMOVE AND REPLACE BATTERY.
THANK YOU!
MICHAELENE C. gave our service a 5 star review on 11/6/2024
2023 Ford Escape
Mileage
10,303
Service Date
10/29/2024
Services Performed
DIAGNOSE AND/OR REPAIR
PER CUSTOMER COMPLAINT WE INSPECTED THE VEHICLE. WE DID NOT LIFT THE VEHICLE, BUT CHECKED IN THE PARKING LOT. WE CHECKED ENGINE OIL LEVEL, WAS HALFWAY UP THE HASH MARKS. WE LOOKED AND FOUND THAT THERE WAS A HOLE IN THE LEFT SIDE OF THE ENGINE, NEAR THE TRANSMISSION. THERE ARE PIECES OF THE ENGINE ON THE UNDERSHIELD. THE ENGINE NEEDS TO BE REPLACED, AT THE MINIMUM, NO OTHER DIAGNOSTICS WERE PERFORMED. THE CUSTOMER IS TAKING THE VEHICLE BACK TO THE DEALER THAT SOLD IT TO THEM.
THANK YOU!
JIM F. gave our service a 5 star review on 10/31/2024
2014 Ford F-150
Mileage
62,543
Service Date
10/24/2024
Services Performed
DIAGNOSE AND/OR REPAIR
REPLACE THE REAR BRAKE PADS. REPLACE THE REAR BRAKE ROTORS. CLEAN AND LUBE THE CALIPER SUPPORTS AND THE SLIDE MECHANISMS. REPLACE THE HARDWARE KIT IF NECESSARY. CLEAN AND REPACK THE WHEEL BEARINGS AND REPLACE THE SEALS IF EQUIPPED. BLEED THE BRAKE IF NECESSARY. CHECK AND FILL THE BRAKE FLUID. TORQUE THE LUG NUTS AND TEST DRIVE THE VEHICLE. NOTE: SUBSEQUENT OVER TORQUING OF THE LUG NUT CAN AND WILL DAMAGE THE BRAKE ROTOR(S). THIS WILL CAUSE PULSATION. WE USE A TORQUE BAR TO ENSURE THAT THE LUG NUT TORQUE IS CORRECT, EVERY TIME. IF THE LUG NUTS ARE OVER TORQUED, WE CANNOT WARRANTY THE PARTS, NOR THE LABOR. THIS IS AN EXCEPTION TO OUR 2YR/24K MILE WARRANTY.
REPLACE THE FRONT BRAKE PADS. REPLACE THE FRONT BRAKE ROTORS. CLEAN AND LUBE THE CALIPER SUPPORTS AND THE SLIDE MECHANISMS.REPLACE THE HARDWARE KIT IF NECESSARY. CLEAN AND REPACK THE WHEEL BEARINGS AND REPLACE THE SEALS IF EQUIPPED. BLEED THE BRAKE IF NECESSARY. CHECK AND FILL THE BRAKE FLUID. TORQUE THE LUG NUTS AND TEST DRIVE THE VEHICLE. NOTE: SUBSEQUENT OVER TORQUING OF THE LUG NUT CAN AND WILL DAMAGE THE BRAKE ROTOR(S). THIS WILL CAUSE PULSATION. WE USE A TORQUE BAR TO ENSURE THAT THE LUG NUT TORQUE IS CORRECT, EVERY TIME. IF THE LUG NUTS ARE OVER TORQUED, WE CANNOT WARRANTY THE PARTS, NOR THE LABOR. THIS IS AN EXCEPTION TO OUR 2YR/24K MILE WARRANTY.
THANK YOU!
DAVID A. gave our service a 5 star review on 10/25/2024
2016 Honda CR-V
Mileage
108,460
Service Date
10/18/2024
Services Performed
DIAGNOSE AND/OR REPAIR
LUBRICATE AND CHECK CHASSIS. CHANGE OIL, USING SYNTHETIC OIL,CHANGE OIL FILTER. CHECK AIR FILTER AND BREATHER FILTER. CHECK ALL FLUID LEVELS AND TIRE PRESSURES. PERFORM BASIC SAFETY INSPECTION.
REMOVE WHEELS ROTATE FRONT TO REAR REINSTALL WHEELS
PER CUSTOMER REQUEST WE REMOVED AND REPLACED ALL 3 WIPER BLADES.
THANK YOU!
DIANNE M. gave our service a 5 star review on 10/24/2024
2015 Cadillac CTS
Mileage
51,987
Service Date
10/4/2024
Services Performed
DIAGNOSE AND/OR REPAIR
PER CUSTOMER COMPLAINT WE INSPECTED THE VEHICLE. WE FOUND THAT THE LOWER COOLANT RESERVOIR WAS EMPTY AND THE UPPER WAS HALF EMPTY. WE PRESSURE CHECKED THE SYSTEM FOUND NO LEAKS, BUT DID SEE THAT THE RESERVOIR CAP WAS NOT HOLDING PRESSURE. WE INSTALLED A NEW CAP, FILLED AND BLED THE COOLING SYSTEM. WE DO NOT SEE ANY EVIDENCE OF LEAKS AT THIS TIME.
THANK YOU!
GARY M. gave our service a 5 star review on 10/8/2024
2018 Chevrolet Traverse
Mileage
129,705
Service Date
9/30/2024
Services Performed
DIAGNOSE AND/OR REPAIR
PER CUSTOMER COMPLAINT WE INSPECTED THE VEHICLE. WE FOUND THAT THERE WAS A LOOSE CONNECTION ON THE POWER TERMINAL. WE SECURED THE TERMINAL, RESET THE VEHICLE ELECTRICAL BY HOLDING THE BATTERY TERMINALS TOGETHER, NO CODES HAVE RETURNED. WE HAVE NO IDEA HOW THIS COULD HAVE HAPPENED, OR SHOWED UP SO LONG AFTER THE ENGINE WAS REPLACED(ITS BEEN 7 MONTHS!), BUT WE APOLOGIZE FOR THE TROUBLE. NOTE: WE INSTALLED A NEW KEY FOB BATTERY.
THANK YOU!
TOM H. gave our service a 5 star review on 10/7/2024
2015 Chrysler Town & Country
Mileage
67,500
Service Date
9/30/2024
Services Performed
DIAGNOSE AND/OR REPAIR
PER CUSTOMER COMPLAINT WE INSPECTED THE VEHICLE. WE FOUND THAT THE REAR LINES WERE LEAKING, CLOSE TO THE REAR EVAPORATOR. WE INSTALLED A BLOCK OFF KIT FOR THE REAR AC.
WE EVACUATE THE SYSTEM, PULL VACUUM TO REMOVE MOISTURE AND CHECK FOR LEAKS. RECHARGE THE SYSTEM, IF NECESSARY, ADD DYE TO THE SYSTEM IN ORDER TO SPOT FUTURE LEAKS.
THANK YOU!
SUSAN D. gave our service a 5 star review on 10/1/2024
2016 Lincoln MKC
Mileage
92,783
Service Date
9/16/2024
Services Performed
DIAGNOSE AND/OR REPAIR
FUEL
FUEL
PER CUSTOMER COMPLAINT WE INSPECTED THE VEHICLE. WE CHARGED THE BATTERY TO FULL AND TESTED. BATTERY FAILED TESTING, WENT BELOW 9V(8.8V). STARTER AND ALTERNATOR PASSED TESTING.
PER CUSTOMER COMPLAINT WE INSPECTED THE VEHICLE. WE CONFIRMED THAT THE MESSAGE WAS PRESENT. WE FOUND THE FOLLOWING CODES: P1285 CYLINDER HEAD TEMPERATURE TOO HIGH P1299 CYLINDER HEAD OVERTEMPERATURE PROTECTION WE CHECKED BOTH TEMPERATURE SENSORS AND FOUND THAT THE CYLINDER HEAD TEMPERATURE WAS BOTH HIGHER AND REGISTERED HEAT QUICKER AND MORE ERRATICALLY THAN THE COOLANT TEMPERATURE SENSOR. WE SUSPECTED THAT THE LOW BATTERY LIFE MAY HAVE AFFECTED THE SENSOR. AT THIS TIME, THE CUSTOMER IS TAKING THE VEHICLE WHILE THE ISSUE OF THE BATTERY IS RESOLVED(AAA SAYS THE BATTERY IS FINE). NOTE: IT DOES NOT APPEAR THAT THE VEHICLE IS ACTUALLY RUNNING AS HOT AS IS BEING REGISTERED. THERE IS NO BOILING COOLANT, NO EXCESSIVE PRESSURE. BUT WITH THE CYLINDER HEAD TEMPERATURE NOT READING CORRECTLY, WE CANNOT BE 100% SURE. ***PLEASE LOOK FOR SIGNS OF OVERHEATING AND TAKE ACTION ACCORDINGLY*** NOTE: THE CURRENT BATTERY IS FROM AAA, THEY WILL NOT REPLACE IT BECAUSE THEY SAY IT PASSES TESTING.
THANK YOU!
VIOLET S. gave our service a 5 star review on 9/21/2024

CRM Mitchell1

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