2023 Ford Escape
Mileage
19,576
Service Date
6/11/2026
Services Performed
- DIAGNOSE AND/OR REPAIR
- ALIGNMENT
- ALIGNMENT SAMUEL BERNHARDT/RODGER #M258850
- PER CUSTOMER COMPLAINT WE INSPECTED THE VEHICLE. WE FOUND LOUD CLUNKING WHEN WE ARE TURNING THE WHEEL. WHEN WE LIFTED THE VEHICLE, WE FOUND THAT THE PASSENGER INNER TIE ROD END WAS MOVING A LARGE AMOUNT. WE REMOVED THE INNER TIE ROD BOOT AND INSPECTED. WE FOUND THAT THERE WAS FLUID COMING OUT OF THE RACK THE COLOR AND CONSISTENCY OF MUD. WE STRONGLY SUSPECT WATER INTRUSION AS THE CAUSE OF FAILURE. REMOVE THE ENGINE CRADLE, REMOVE AND REPLACE THE RACK AND PINION, REINSTALL THE CRADLE. WILL REQUIRE AN ALIGNMENT.
- LUBRICATE AND CHECK CHASSIS. CHANGE OIL, CHANGE OIL FILTER. CHECK AIR FILTER AND BREATHER FILTER. CHECK ALL FLUID LEVELS AND TIRE PRESSURES. PERFORM BASIC SAFETY INSPECTION.
- DURING OUR INSPECTION WE FOUND THAT THE REAR WIPER WAS STREAKING. WE INSTALLED A NEW REAR WIPER.
- REMOVE WHEELS ROTATE FRONT TO REAR REINSTALL WHEELS
- THANK YOU!
JIM F. gave our service a 5 star review on 6/12/2026
