Dodge

2015 Dodge Journey

CRM Mitchell1 2023-02-17T22:59:17+00:00

Mileage

77,963

Service Date

2/15/2023

Services Performed

• DIAGNOSE AND/OR REPAIR
• PER CUSTOMER COMPLAINT WE INSPECTED THE VEHICLE. WE FOUND CODE P0128 THERMOSTAT RATIONALITY. WE REMOVED AND REPLACED THE THERMOSTAT W/HOUSING. FILLED AND BLED THE COOLING SYSTEM.
• WE REMOVED AND REPLACED THE COOLANT TEMPERATURE SENSOR. SEE 'CHECK ENGINE LIGHT – PO128 – COOLANT TEMPERATURE SENSOR" FOR FILL AND BLED.
• THANK YOU!

 

GARY B. gave our service a 5 star review on 2/16/2023

2015 Dodge Journey CRM Mitchell1 2023-02-17T22:59:17+00:00

2016 Dodge Journey

CRM Mitchell1 2023-01-23T22:57:46+00:00

Mileage

100,465

Service Date

1/3/2023

Services Performed

• DIAGNOSE AND/OR REPAIR
• PER CUSTOMER COMPLAINT WE INSPECTED THE VEHICLE. WE FOUND CODE P0128 THERMOSTAT RATIONALITY. WE CONFIRMED THE CONDITION, THE THERMOSTAT WAS FAILING. WE REMOVED AND REPLACED THE THERMOSTAT. FILLED AND BLED THE COOLING SYSTEM.
• AS PART OF OUR REPAIR FOR THE CODE P0128, WE REMOVED AND REPLACED THE COOLANT TEMPERATURE SENSOR.
• LUBRICATE AND CHECK CHASSIS. CHANGE OIL, USING SYNTHETIC OIL,CHANGE OIL FILTER. CHECK AIR FILTER AND BREATHER FILTER. CHECK ALL FLUID LEVELS AND TIRE PRESSURES. PERFORM BASIC SAFETY INSPECTION.
• REPLACE THE FRONT BRAKE PADS. REPLACE THE FRONT BRAKE ROTORS. CLEAN AND LUBE THE CALIPER SUPPORTS AND THE SLIDE MECHANISMS.REPLACE THE HARDWARE KIT IF NECESSARY. CLEAN AND REPACK THE WHEEL BEARINGS AND REPLACE THE SEALS IF EQUIPPED. BLEED THE BRAKE IF NECESSARY. CHECK AND FILL THE BRAKE FLUID. TORQUE THE LUG NUTS AND TEST DRIVE THE VEHICLE. NOTE: SUBSEQUENT OVER TORQUING OF THE LUG NUT CAN AND WILL DAMAGE THE BRAKE ROTOR(S). THIS WILL CAUSE PULSATION. WE USE A TORQUE BAR TO ENSURE THAT THE LUG NUT TORQUE IS CORRECT, EVERY TIME. IF THE LUG NUTS ARE OVER TORQUED, WE CANNOT WARRANTY THE PARTS, NOR THE LABOR. THIS IS AN EXCEPTION TO OUR 2YR/24K MILE WARRANTY.
• REPLACE THE REAR BRAKE PADS. REPLACE THE REAR BRAKE ROTORS. CLEAN AND LUBE THE CALIPER SUPPORTS AND THE SLIDE MECHANISMS. REPLACE THE HARDWARE KIT IF NECESSARY. CLEAN AND REPACK THE WHEEL BEARINGS AND REPLACE THE SEALS IF EQUIPPED. BLEED THE BRAKE IF NECESSARY. CHECK AND FILL THE BRAKE FLUID. TORQUE THE LUG NUTS AND TEST DRIVE THE VEHICLE. NOTE: SUBSEQUENT OVER TORQUING OF THE LUG NUT CAN AND WILL DAMAGE THE BRAKE ROTOR(S). THIS WILL CAUSE PULSATION. WE USE A TORQUE BAR TO ENSURE THAT THE LUG NUT TORQUE IS CORRECT, EVERY TIME. IF THE LUG NUTS ARE OVER TORQUED, WE CANNOT WARRANTY THE PARTS, NOR THE LABOR. THIS IS AN EXCEPTION TO OUR 2YR/24K MILE WARRANTY.
• THERE WAS ONE LUG NUT MISSING FROM EACH WHEEL. WE INSTALLED A NEW NUT ON EACH WHEEL.
• DURING OUR INSPECTION WE FOUND THAT THE CABIN AIR FILTER WAS DIRTY. WE REMOVED AND REPLACED THE CABIN AIR FILTER.
• DURING OUR INSPECTION WE FOUND THAT THE AIR FILTER WAS DIRTY. WE REMOVED AND REPLACED THE AIR FILTER.
• PER CUSTOMER COMPLAINT WE INSPECTED THE VEHICLE. WE FOUND THAT THE FRONT STRUTS WERE LEAKING AND WERE WEAK. WE REMOVED AND REPLACED THE FRONT STRUTS.
• PER CUSTOMER COMPLAINT WE INSPECTED THE VEHICLE. WE FOUND THAT THE REAR STRUTS WERE LEAKING AND WEAK. WE REMOVED AND REPLACED THE REAR STRUTS.
• ALIGNMENT
• ALIGNMENT
• THANK YOU!

 

DEBBIE W. gave our service a 5 star review on 1/22/2023

2016 Dodge Journey CRM Mitchell1 2023-01-23T22:57:46+00:00

2017 Dodge Journey

CRM Mitchell1 2023-01-13T22:59:52+00:00

Mileage

42,209

Service Date

1/11/2023

Services Performed

• DIAGNOSE AND/OR REPAIR
• PER CUSTOMER COMPLAINT WE INSPECTED THE VEHICLE. WE PERFORMED A CHARGING SYSTEM TEST AND FOUND ALL SYSTEMS PASSED WITH NO ISSUES. BATTERY IS GOOD, ALTERNATOR IS CHARGING AND THE STARTER IS DRAWING CORRECT VOLTAGE. WE PERFORMED A DRAW TEST ON THE SYSTEM AND FOUND NO ISSUES AT THIS TIME. NOTE: THERE WERE CODES IN ALL SYSTEMS FOR LOW VOLTAGE, BUT WE SEE NO REASON FOR THIS. NOTE: WE REMOVED THE BATTERY CABLES AND COMPLETELY RESET THE SYSTEM, PER A TECHNICAL SERVICE BULLETIN THIS CAN SOMETIMES CORRECT THIS ISSUE. NOTE: WE NOTED THAT THERE WAS A KEY FOB BATTERY WARNING, WE REPLACED THE BATTERY. NOTE: WE FOUND THAT IF YOU HIT THE START BUTTON TOO QUICKLY, OR WITHOUT ENOUGH FORCE, THE VEHICLE WILL NOT START OR CRANK.
• THANK YOU!

 

FRANCINE F. gave our service a 5 star review on 1/12/2023

2017 Dodge Journey CRM Mitchell1 2023-01-13T22:59:52+00:00

2013 Dodge Grand Caravan

CRM Mitchell1 2023-01-12T22:58:58+00:00

Mileage

72,483

Service Date

1/9/2023

Services Performed

• DIAGNOSE AND/OR REPAIR
• LUBRICATE AND CHECK CHASSIS. CHANGE OIL, USING SYNTHETIC OIL,CHANGE OIL FILTER. CHECK AIR FILTER AND BREATHER FILTER. CHECK ALL FLUID LEVELS AND TIRE PRESSURES. PERFORM BASIC SAFETY INSPECTION.
• PER CUSTOMER COMPLAINT WE INSPECTED THE VEHICLE. WE FOUND AND CONFIRMED THAT THE THERMOSTAT WAS NOT WORKING CORRECTLY(CODE P0128). WE REMOVED AND REPLACED THE THERMOSTAT. FILLED AND BLED THE COOLING SYSTEM.
• WE REMOVED AND REPLACED THE COOLANT TEMPERATURE SENSOR.
• DURING OUR INSPECTION WE FOUND THAT THERE WAS A LOOSE HEAT SHIELD. WE SECURED THE HEAT SHIELD.
• DURING OUR INSPECTION WE FOUND THAT THE AIR FILTER WAS DIRTY. WE REMOVED AND REPLACED THE AIR FILTER.
• DURING OUR INSPECTION WE FOUND THAT THE CABIN AIR FILTER WAS DIRTY. WE REMOVED AND REPLACED THE CABIN AIR FILTER.
• DURING OUR INSPECTION WE FOUND THAT THE DRIVER FRONT TURN SIGNAL WAS OUT. WE REMOVED AND REPLACED THE DRIVER FRONT TURN SIGNAL BULB.
• DURING OUR INSPECTION WE FOUND THAT THE DRIVER FRONT SIDE MARKER WAS OUT. WE REMOVED AND REPLACED THE DRIVER FRONT SIDE MARKER.
• THANK YOU!

 

JOHN A. gave our service a 5 star review on 1/11/2023

2013 Dodge Grand Caravan CRM Mitchell1 2023-01-12T22:58:58+00:00

2007 Dodge Grand Caravan

CRM Mitchell1 2022-10-09T21:58:39+00:00

Mileage

133,592

Service Date

10/6/2022

Services Performed

• DIAGNOSE AND/OR REPAIR
• PER CUSTOMER REQUEST WE INSPECTED THE VEHICLE. WE FOUND THAT BOTH INNER TIE ROD ENDS WERE LOOSE, DID NOT DETECT MOVEMENT IN THE OUTERS. WE STILL RECOMMEND REPLACING THE OUTERS WITH THE INNERS. CUSTOMER DECLINED REPAIRS AT THIS TIME. NOTE: WE FOUND OTHER ISSUES, SEE RECOMMENDATIONS.
• THANK YOU!

 

MARK P. gave our service a 5 star review on 10/8/2022

2007 Dodge Grand Caravan CRM Mitchell1 2022-10-09T21:58:39+00:00

2008 Dodge Pickup

CRM Mitchell1 2022-08-17T22:01:10+00:00

Mileage

45,963

Service Date

8/15/2022

Services Performed

• DIAGNOSE AND/OR REPAIR
• PER CUSTOMER COMPLAINT WE INSPECTED THE VEHICLE. WE FOUND CODE P0131 B1S1 O2 CIRCUIT LOW. WE CONFIRMED THAT THE SENSOR IS FAILING. WE REMOVED AND REPLACED THE B1S1 OXYGEN SENSOR.
• THANK YOU!

 

JEFF W. gave our service a 5 star review on 8/16/2022

2008 Dodge Pickup CRM Mitchell1 2022-08-17T22:01:10+00:00

2006 Dodge Durango

CRM Mitchell1 2022-05-04T22:00:12+00:00

Mileage

141,044

Service Date

5/2/2022

Services Performed

• LUBRICATE AND CHECK CHASSIS. CHANGE OIL, CHANGE OIL FILTER. CHECK AIR FILTER AND BREATHER FILTER. CHECK ALL FLUID LEVELS AND TIRE PRESSURES. PERFORM BASIC SAFETY INSPECTION.
• REPLACE THE SERPENTINE BELT TENSIONER AND THE BELT
• REPLACE THE RADIATOR AND THE RADIATOR CAP FILL AND BLEED THE COOLING SYSTEM AND RECHECK FOR LEAKS
• REPLACE THE THERMOSTAT AND GASKET AND RECHECK FOR LEAKS
• REPLACE THE PASSENGER REVERSE LIGHT BULB
• REPLACE THE PASSENGER FRONT INNER TIE ROD
• REPLACE THE PASSENGER FRONT LOWER BALL JOINT
• REPLACE THE SPARK PLUGS
• REPLACE THE MUFFLER AND THE RESONATOR INSTALL NEW CLAMPS AND RECHECK EXHAUST FOR LEAKS
• CHECKED AND THE HEATER IS BAD IN THE O2 SENSOR REPLACE THE SENSOR AND CLEAR THE CODES AND RECHECK FOR PROPER OPERATION
• FRONT END ALIGNMENT
• WHILE WE IN THE PROCESS OF TESTING OUR PREVIOUS REPAIRS, THE CRANKSHAFT POSITION SENSOR FAILED. OUR TESTING CONFIRMED THIS WAS THE CASE. IT APPEARS AS THOUGH THE SENSOR HAD BEEN REPLACED, BUT NOT WITH AN ORIGINAL EQUIPMENT UNIT. THIS IS VERY IMPORTANT FOR THIS VEHICLE, HAS TO BE AN ORIGINAL UNIT.
• THANK YOU!

 

CLAIRE F. gave our service a 5 star review on 5/3/2022

2006 Dodge Durango CRM Mitchell1 2022-05-04T22:00:12+00:00

2009 Dodge Journey

CRM Mitchell1 2022-01-16T23:00:19+00:00

Mileage

161,314

Service Date

1/5/2022

Services Performed

• DIAGNOSE AND/OR REPAIR
• TOWING
• TOWING
• WE STARTED INSPECTED THE VEHICLE. WE FOUND THAT THE FRONT AND REAR BRAKES NEED PADS AND ROTORS, THE PASSENGER REAR IS HOLDING. THE DRIVER REAR WHEEL IS BADLY BENT. THE TRANSMISSION MOUNT IS ROTTED OUT. THE PASSENGER FRONT C/V SHAFT, INTERMEDIATE BEARING IS MISSING. THE BATTERY NEEDS TO BE REPLACED. THE DRIVER FRONT DOOR MODULE DOES NOT REGISTER. NOTE: THIS IS JUST WHAT WE SEE WITHOUT GETTING TO INVOLVED, LIKELY A CLOSER INSPECTION WE SHOW MORE ISSUES.
• THANK YOU!

 

JAMES N. gave our service a 5 star review on 1/15/2022

2009 Dodge Journey CRM Mitchell1 2022-01-16T23:00:19+00:00

2012 Dodge Journey

CRM Mitchell1 2022-01-07T23:01:56+00:00

Mileage

125,837

Service Date

1/4/2022

Services Performed

• DIAGNOSE AND/OR REPAIR
• PER CUSTOMER COMPLAINT WE INSPECTED THE VEHICLE. WE FOUND THAT THE OIL FILTER HOUSING WAS LEAKING COOLANT. WE REMOVED AND REPLACED THE OIL FILTER HOUSING. DRAINED AND FILLED OIL, FILLED AND BLED THE COOLING SYSTEM. LIKELY THE HEATER CORE WILL NEED TO BE REPLACED, CAN ATTEMPT A FLUSH TO SEE HOW WELL IT WORKS. THE HEAT DOES NOT WORK VERY WELL AT IDLE.
• THANK YOU!

 

MALINDA J. gave our service a 5 star review on 1/6/2022

2012 Dodge Journey CRM Mitchell1 2022-01-07T23:01:56+00:00

2012 Dodge Journey

CRM Mitchell1 2021-12-13T23:00:17+00:00

Mileage

114,792

Service Date

12/7/2021

Services Performed

• CHECKED OIL LEVEL IT IS GOOD AND LOOKS CLEAN. PREFORMED THE OIL CONTROL VALVE CLEANING PROCEDURE FOR VALVE TIMING. WHEN THE PROCEDURE STARTED IT WAS RUNNING ROUGH AND THAT MEANS THAT THERE IS DEBRIS IN THE CONTROL VALVE. AFTER PREFORMING THE PROCEDURE SEVERAL TIMES IT STOPPED RUNNING ROUGH. TEST DROVE THE VEHICLE 3 TIMES AND THE ENGINE RAN GREAT AND HAD NO ROUGH RUNNING OR MISFIRES AT THIS TIME

 

DEBBIE W. gave our service a 5 star review on 12/12/2021

2012 Dodge Journey CRM Mitchell1 2021-12-13T23:00:17+00:00