Mileage
23,350
Service Date
2/3/2021
Services Performed
- DIAGNOSE AND/OR REPAIR
- PER CUSTOMER COMPLAINT WE INSPECTED THE VEHICLE. THE VEHICLE HAD THE DRIVER FRONT STRUT REPLACED AT THE DEALER UNDER WARRANTY. ABOUT A WEEK AFTER REPLACEMENT, THERE WAS A BAD NOISE STARTING IN THE PASSENGER FRONT. THE CUSTOMER RETURNED THE VEHICLE TO THE DEALER. DEALER INFORMED THE CUSTOMER, ABOUT MID MORNING, THAT THERE WAS JUST SOMETHING THAT NEEDED TO BE TIGHTENED. LATER IN THE AFTERNOON ON THE SAME DAY, THE CUSTOMER WAS INFORMED THAT THE PASSENGER FRONT SWAY BAR LINK WAS BENT AND NEEDED TO BE REPLACED. THE PART IS A SPECIAL ORDER AND WAS NOT IMMEDIATELY AVAILABLE. THE CUSTOMER THEN BROUGHT THE VEHICLE TO US FOR CONFIRMATION. WE DID NOT FIND ANYTHING LOOSE IN THE STEERING OR SUSPENSION AT THIS TIME. WE DO NOT SEE ANYTHING BENT AT THIS TIME. WE SUSPECT THAT AFTER THE STRUT REPLACEMENT, POSSIBLY DURING ALIGNMENT, THE PASSENGER FRONT SWAY BAR LINK WAS NOT TIGHTENED PROPERLY AND WAS THE CAUSE OF THE NOISE. THIS IS PURE SPECULATION, BUT IT MAKES THE MOST SENSE. WE CHECKED THE SWAY BAR LINKS AND CONFIRMED THAT THEY WERE TIGHTLY MOUNTED. WE DO NOT SEE ANY REASON, AT THIS TIME, TO HAVE THE PASSENGER FRONT SWAY BAR LINK REPLACED. NOTE: THE OIL PAN DRAIN PLUG WAS VERY SLIGHTLY LOOSE, WE TIGHTENED AND CLEANED. NOTE: WE CHECKED OIL LEVEL AND CONDITION, FOUND BOTH TO BE EXCELLENT. NOTE: BOTH FRONT WIPERS WERE REPLACED AT THE DEALER.
- THANK YOU!
CHERLYL D. gave our service a 5 star review on 2/5/2021